Lead the retail team at the Zoo, enhancing visitor experiences and ensuring exceptional service. As a Retail Services Team Lead, you'll foster a positive environment while driving success in Winnipeg, Manitoba.

Reporting to the Manager of Guest Experience, you will coach and mentor staff, ensuring they provide outstanding customer service. You'll manage inventory, maintain store aesthetics, and assist with administrative duties. Your leadership will inspire team members to meet sales goals and exceed expectations while maintaining high standards for product knowledge and visitor interaction.

Key Responsibilities:
• Train staff to deliver outstanding customer experiences
• Achieve daily sales goals while managing expenses




• Educate guests on membership benefits and park events
• Address visitor feedback and elevate service levels
• Promote orderly and appealing retail locations

Requirements:
• Proven leadership skills in a retail setting
• High product knowledge related to retail offerings
• Experience with staff training and mentorship
• Robust communication and problem-solving abilities
• Commitment to equity and inclusivity

Cultivate a memorable retail experience while guiding your team at the Zoo!
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📌 Zoo Retail Services Team Lead (Manitoba)
🏢 Park Hospitality at Assiniboine Park, Compass Group Canada
📍 Manitoba