Join Charter as an IT Support Analyst, providing hands-on technical support across multiple systems. Bring your expertise in desktop, network, and Microsoft 365 troubleshooting to enhance performance.

As a key member of Charter's IT team, you will deliver Tier 1 and Tier 2 support to end users while ensuring the stability and security of our IT infrastructure. Your role will include managing user accounts, troubleshooting devices, and supporting crucial applications within a collaborative setting. Your exceptional customer service skills will help enhance user experiences.

Key Responsibilities:
• Provide Tier 1 and Tier 2 support for end-user devices
• Troubleshoot hardware and software issues promptly




• Administer Microsoft 365 services and user accounts
• Manage Juniper network infrastructure and VPNs
• Document incidents and escalate complex issues as needed

Requirements:
• Diploma or degree in Information Technology
• Over 3 years of IT support experience
• Proficient in Windows environments and Microsoft 365
• Knowledgeable in networking and firewall technologies
• Strong communication and multitasking abilities

Leverage your technical skills in IT support and customer service to thrive at Charter.
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📌 IT Support Analyst at Charter (Alberta)
🏢 Charter Telecom
📍 Alberta