Develop and maintain warranty policies, procedures, and guidelines aligned with factory standards and local law

Define governance, approval authority, and escalation frameworks for warranty and goodwill decisions

Act as the internal SME on all warranty-related matters

Undertake additional duties or contribute to projects related to the Company’s business operations, including providing leadership or support as reasonably required and consistent with the responsibilities of the role.

End-to-End Warranty Operations

Manage the full lifecycle of warranty claims (submission, validation, approval/denial, reimbursement)

Ensure claims are processed accurately, consistently, and within agreed timelines

Oversee complex or high-value claims requiring detailed assessment

Provide guidance and support to dealers on warranty processes and requirements

Monitor dealer performance (claim quality, rejection rates, timeliness) and drive improvements

Manage dealer escalations, disputes, and exception approvals

Audit, Compliance & Risk Control

Conduct dealer audits to ensure compliance and submission accuracy

Identify and mitigate risks including incorrect claims, abuse, or fraud

Maintain robust internal controls and audit readiness

Cost Management & Reporting

Monitor and control warranty spend, identifying key cost drivers and risks





Prepare regular reporting, forecasts, and insights for Finance and leadership

Manage goodwill expenditure in line with commercial and customer strategies

Data Analysis & Quality Improvement

Analyse warranty data to identify trends, failure modes, and product quality issues

Support root cause analysis and drive corrective actions with factory and internal teams

Contribute to continuous improvement to reduce warranty cost and improve reliability

Cross-functional Collaboration

Partner with Aftersales, Technical, Parts, Customer Experience, and HQ teams

Support technical validation of claims and resolution of recurring issues

Coordinate parts return and support recovery processes where required

Systems & Process Management

Lead warranty system integration, testing, and optimisation with factory systems

Drive process efficiency, automation, and data accuracy

Act as business owner for warranty systems and reporting tools

Customer, Recall & Training Support

Support resolution of complex customer warranty disputes and escalations

Assist in recall and service campaign execution and claim management

Develop and deliver training to internal teams and dealers on warranty processes

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📌 Warranty Manager-(Canada, Geely Auto) (Ontario)
🏢 ZEEKR International
📍 Ontario