Join Miratech as a Genesys Cloud CX Training Specialist to deliver hands-on training across diverse business units. This hybrid role emphasizes real-world scenarios for effective learning sessions.

As a Genesys Cloud CX Training Specialist, you will conduct scenario-based training to facilitate large-scale enterprise transformations. Leveraging best practices in adult learning, you’ll partner with Subject Matter Experts to translate complex content into engaging and structured learning experiences. Supporting both virtual and in-person training sessions, you will ensure participants are prepared and equipped for success.

Key Responsibilities:
• Deliver engaging, hands-on training for Genesys Cloud CX users
• Facilitate live and virtual trainings focused on practical scenarios




• Collaborate with experts to develop structured training agendas
• Validate training readiness and user access ahead of sessions
• Track participant feedback and training progress reports

Requirements:
• 3+ years of end-user training experience in enterprise software
• Proven interactive training using adult-learning principles
• Experience with SCORM/LMS content development
• Familiarity with Articulate Storyline preferred
• Solid facilitation and organizational skills

Become a key player in training and transforming users for Miratech's innovative projects.
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📌 Genesys Cloud CX Trainer for Miratech (Manitoba)
🏢 Miratech
📍 Manitoba