The Customer Tool Services Representative position executes operational processes required to deliver the After Market Services (AMS) service offering to Hilti's customers. This is completed by supporting internal team members via phone and electronic communication, managing all aspects of tool repair and on-demand service that support Hilti industry leading services.
What You'll Do Develop and maintain an understanding of the AMS value proposition and offerings; coach team members to reach comprehension
Based on direct email and phone requests from Hilti team members, handle the research, processing, and follow-up of activities related to AMS support to include:
Tool repair order entry
Tool service consultation
On demand order entry
On demand return process
Tool warranty exchange
Serial number updates and changes
Quote clarification
E-commerce support
Competitor tool trade in
Direct customer contact tool repair and on demand services to promote AMS services to our customers and also enhance customer experience
Support team members in AMS processes and execution
Provide solutions for improving and/or streamlining AMS execution
Other duties as needed or assigned
What You’ll Bring High School/GED, required; Bachelor’s Degree, preferred
Minimum one (1) year of experience in a sales or customer service role
Participate in the international business travel, to the United States for your initial training. Please note that any travel visa requirements will be your responsibility to obtain and need to be in hand before applying
Bilingual in English & French preferred
Proficiency in MS Office including PowerPoint, Excel, and Word
Proficiency in SAP preferred
Excellent organizational skills
Strong verbal/written communication skills




Demonstrated high level of attention to detail
What’s In It for You The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skills sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate is for this particular job posting. Please be advised that a different location may result in a different range.
At Hilti, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $58,000 - $62,000, with bonus of 7.5% at target.
Medical/Dental/Vision effective the first day of the month following employment
Team member Only coverage premiums paid by Hilti
Basic Life, Accident and Disability (AD&D;) insurance paid by Hilti
Business Travel Accident paid by Hilti
Basic Dependent Life Insurance paid by Hilti
Option Life, AD&D;, and Critical Illness for team member and dependents
Short-term Disability paid by Hilti
Registered pension plan with dollar-for-dollar matching up to 5%. Eligible to participate after 12 months of continuous service with immediate vesting




Generous Paid Time Off policy and holidays including two days to give back to your local community
Paid parental leave, sabbaticals, military leave
Up to five days per year of back-up daycare
Employee Assistance Program (EAP), company-paid wellness screenings
Opportunities for growth - shift careers, support your career development, or get assigned to any of the 120+ countries in which we operate
Why Hilti Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
Legal Notice Normal office conditions.
No travel required, occasional domestic travel optional.
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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📌 Customer Tool Services Representative (Ontario)
🏢 Hilti Canada
📍 Ontario