Elevate customer experiences as the Team Lead for Digital Channels at Enbridge. Oversee web, mobile, chat, and voice strategies while leading a talented team.

In this full-time role, you will drive the evolution of customer engagement through creative digital strategies across multiple channels. Your leadership will guide product owners and analysts, focusing on customer-centric solutions that enhance accessibility and usability. With a commitment to collaboration across Canada and the US, you’ll oversee digital initiatives from planning to post-launch validation.

Key Responsibilities:
• Lead development of a multichannel digital roadmap
• Oversee multiple digital initiatives from planning to launch




• Implement channel adoption strategies to enhance self-service
• Evaluate technology trends for customer experience innovation
• Build partnerships across various business functions

Requirements:
• Six+ years in digital transformation leadership
• Proven experience in customer experience initiatives
• Familiarity with agile delivery approaches
• Data-driven decision-making skills
• Ability to influence stakeholders across regions

Transform customer journeys with your leadership and digital expertise at Enbridge.
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📌 Digital Channels Team Lead at Enbridge (Ontario)
🏢 Enbridge
📍 Ontario