Lead an exceptional guest experience at the Zoo, Park, and Leaf. As the Retail Services Team Lead, you'll mentor staff and enhance visitor satisfaction through outstanding service.Reporting to the Manager of Guest Experience, the Retail Services Team Lead plays a crucial role in promoting a positive work workplace and driving sales. This position involves coaching team members daily, ensuring product knowledge, and managing inventory levels. You will also perform administrative duties, promote membership benefits, and assist in problem-solving to maintain a high standard of service.Key Responsibilities:Train and coach staff on customer service excellenceAchieve daily sales goals while managing expensesInform guests about membership and programmingMaintain visual merchandising standards for all locationsConduct timely inventory counts and stock managementRequirements:Previous experience in retail leadershipStrong communication and coaching skillsAbility to manage inventory effectivelyCommitment to inclusive team dynamicsAdherence to safety regulations and policiesBring your retail leadership skills and passion for customer service to create memorable experiences at our Zoo, Park, and Leaf.

📌 Retail Services Team Lead At The Zoo (Winnipeg)
🏢 Compass Group Canada
📍 Winnipeg