Embrace a customer-focused role with L'Occitane en Provence as a Customer Care Representative. Engage with customers through multiple channels to deliver exceptional service and solutions.As a vital brand ambassador, you will assist customers via phone, chat, email, and social media, ensuring a fantastic experience. This position is perfect for individuals with at least one year of customer service experience, particularly in e-commerce or luxury brands. Bring your solution-oriented mindset and thrive in this quick-paced environment while embodying our core values: Trust, Curiosity, Excellence,



and Impact.Key Responsibilities:Provide exemplary customer service across all communication channelsProcess orders and resolve inquiries promptlyPromote cross-selling opportunities and manage customer feedbackCollaborate with fulfillment teams for smooth order processesDocument customer interactions accurately and efficientlyRequirements:1+ years in customer service or call center experienceFamiliarity with luxury or beauty brands preferredStrong technical skills and ability to navigate softwareExcellent verbal and written communication skillsBilingual (English/Canadian French) is a plusDrive customer satisfaction and brand loyalty by connecting with clients and providing exceptional support at L'Occitane en Provence.

📌 Customer Care Representative At L'Occitane (Toronto)
🏢 loccitaneenprovence
📍 Toronto