Description

About the Role
Custom Health is seeking a highly organized and detail-oriented Logistics Administrator to support our Ontario Pharmacy Operations team. In this role, you will play a critical part in ensuring medications and healthcare supplies are accurately prepared, documented, and delivered to patients on time. You will work closely with pharmacy, customer service, and delivery teams to provide a seamless patient experience.

Responsibilities

Coordinate and organize daily medication deliveries to ensure timely and accurate dispatch.

Prepare medication strips, Spencer cartridge refills, and other pharmacy supplies for delivery.

Maintain accurate delivery records, tracking information, and workflow documentation in Dock Health and related systems.

Manage and update patient delivery addresses and labeling information to ensure delivery accuracy.

Perform quality checks to minimize delivery errors and support operational excellence.

Serve as the primary contact for delivery-related patient inquiries and issue resolution.

Collaborate with pharmacy, customer service, and delivery partners to optimize workflow efficiency.





Support continuous improvement initiatives to enhance delivery processes and patient satisfaction.

Requirements
Qualifications

1-2 years of experience in logistics, pharmacy operations, healthcare administration, or a related field

Strong organizational skills and exceptional attention to detail

Excellent customer service, communication, and problem‑solving abilities

Experience with Dock Health, Dymo, or similar workflow and logistics systems is an asset

Ability to manage multiple priorities in a fast‑paced setting

Knowledge of pharmacy operations and healthcare environments is preferred

What You'll Bring

Accountability and reliability

Strong time management skills

Commitment to accuracy and quality

Collaborative, team-first mindset

Ability to adapt to changing operational priorities

Passion for delivering exceptional patient care and service

Join Custom Health and help us improve the patient experience through efficient, accurate, and compassionate pharmacy delivery services.

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📌 Logistics Administrator (Ontario)
🏢 Custom Health
📍 Ontario