We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities who are looking for a Community Manager.

They are seeking a top-notch, experienced Online Community Manager to act as the eyes and ears of your assigned communities. Reporting to the Community Team Leader, the Online Community Manager contributes to community engagement strategy, builds community relationships, and contributes to overall brand growth.

Responsibilities

Daily monitoring of member activity on online forums, proactively reporting themes, trends, and problem areas to the Community Team Leader or Customer Service Team

Keep internal and external information up-to-date in a rapid-paced environment

Work closely with the team to write and disseminate critical information about brand updates

Complete brand-specific training and be prepared to identify and flag Adverse Events across assigned communities

Reply to member comments in assigned discussion forums to foster a sense of community and encourage conversation; this individual will not be the point of contact for responding to individual customer complaints/inquiries, but will cluster them into trends for the team to understand

Contribute ideas for the overall growth and health of both individual communities

Responsible for Discord on-platform events such as AMAs, and other activities to engage and connect with the broader Discord community; onboard new users and ensure their continued engagement while promoting a vibrant community culture on Discord.





Work closely with social and content teams to produce exclusive content and create a diverse creative community.

Qualifications

Entrepreneurial mindset and ability to operate autonomously in a remote environment

Experience using Discord Server

Excellent, accurate written and verbal communication skills

Ability to use social media tools to glean trends, statistics, and insights

Professionally represent the Company's core values and mission when interacting with external parties

Strong work ethic, and ability to work closely with, and collaborate effectively with other teams

A global mindset: someone who has either worked internationally or had experience managing a large regional community

Prior customer service experience beneficial

Ability to adapt to and learn new community-related software

Extremely organized and able to juggle multiple tasks

Team player

Able to work nights or weekends/variable schedule when necessary.

The company offers a competitive annual salary, medical and dental benefits, RRSP contributions, wellness allowance and much more!

Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.

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📌 Community Manager (Quebec City)
🏢 Humankind Global Recruitment
📍 Quebec City