Elevate your career with The Phia Group as a fully remote Healthcare Customer Service Representative. Engage meaningfully with clients and navigate recovery processes effectively.

In this remote position, you will manage high-volume inquiries from clients and attorneys, ensuring satisfaction and knowledge dissemination. The role requires 2+ years of experience in legal, insurance, or medical fields, alongside robust communication and organizational skills. You will be instrumental in collecting data to promote successful claims recovery.

Key Responsibilities:
• Manage customer inquiries via calls, emails, and faxes
• Identify customer needs to enhance satisfaction
• Assist callers in real-time with necessary data collection




• Utilize internal systems for accurate information delivery
• Ensure phone coverage during scheduled shifts

Requirements:
• 2+ years in legal, insurance, or medical settings
• Prior call center experience required
• Preferred location in MST or PST
• Strong verbal and written communication skills
• High attention to detail and organizational abilities

Embrace a fulfilling remote career in healthcare customer service with The Phia Group and make a difference today.
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📌 Remote Healthcare Customer Service Role (New Brunswick)
🏢 phiagroup
📍 New Brunswick