Enhance operational efficiency as a Workforce Management Analyst with CBI Home Health in Winnipeg. Utilize your analytical skills to schedule effectively and improve service levels.Reporting to the Workforce Business Director, this full time workforce analyst role focuses on the Care Access Team Contact Centre. You will forecast call volumes, analyze data trends, and contribute to employee scheduling strategies. With your expertise, you'll facilitate communication with management, ensuring the team meets service level commitments.Key Responsibilities:Analyze call volumes and staff requirementsCraft shift schedules for optimal coverageReport on performance, service levels, and adherenceIdentify opportunities for process improvementsParticipate in leadership meetings to share insightsRequirements:Bachelor's degree or equivalent experience3+ years in Workforce Management in contact centersStrong proficiency in analytics tools and reportingFamiliarity with WFM framework and conceptsExcellent communication and detail-oriented approachParticipate in enhancing the efficiency of care delivery with CBI Home Health in Winnipeg.

📌 Workforce Management Analyst In Winnipeg
🏢 CBI Home Health
📍 Winnipeg