Role Summary:Reporting to the Office Manager, the Customer Service Representative is the first point of contact for Fastfrate Group customers from the initial booking, throughout transit, and until freight has successfully delivered. In addition, the Customer Service Representative interacts and communicates with internal partners to ensure the best possible customer service is provided from the start to end of transit for each customer's loads.Hours of Work:Monday to Friday, 12:30pm-9:00pmWork Arrangement:On-sitePosition Type:UnionEmployment Status:PermanentCompensation:Hourly Rate: $23.88Work Location & Environment:10020-56th Avenue, Edmonton, AB, T6E 5L7Office environmentKey Accountabilities:In this role, you will:Email communication to external customers, shippers and consignees, and internal partners such as Driver Coordinators, Planners, Sales Representatives, Traffic and ManagementBook pickup and delivery appointments and schedule as requiredNotify external and internal customers of late arrivalTrace loads,



inquiry about rates and capacityAnswer incoming calls and transfer appropriatelyData entering orders via EDI or manually inputting into the systemEnter pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmedSupply accurate information/updates through online portals for various customers and weekly reportingTrouble shoot problems including rescheduling and cancellation of loadsPerforms other duties as requiredQualificationsWe're looking for someone who brings:Education & Experience:Post-Secondary Degree or Diploma1-2 years of prior work experience in Customer Service role(s)Experience in the transportation industry is considered an assetSkills & Attributes:Commitment to customer satisfaction and a customer focused mentality.Strong computer skills.Excellent communication skills.Robust organizational skills and the ability to work on multiple tasks simultaneously.Creative and effective problem-solving ability.Well-organized, enthusiastic, professional and a positive team member.

📌 Customer Service Representative - Fastfrate Group (Edmonton)
🏢 Fastfrate Group
📍 Edmonton