Job Description
The Quality, Safety and Patient/Family Experience portfolio at the Centre for Addiction and Mental Health (CAMH) is seeking a full-time, permanent Quality and Patient Safety Specialist reporting to the Senior Clinical Manager, Quality and Patient Safety. The successful candidate will provide leadership in advancing the safety culture at CAMH, and supporting the organization-wide patient safety program

Responsibilities

Facilitate and coordinate various patient safety and quality initiatives, corporate quality improvement projects and other strategic priorities

Support the development of quality indicators and standards to assess the quality of care provided

Oversee administration of the CAMH incident reporting system (RL Datix)

Utilize clinical knowledge, skill and judgment to identify patient safety themes/trends through daily review and analysis of incident reports

Follow-up on patient safety events and Good Catch/Near Misses reported via the incident reporting system, and facilitate the incident analysis process for patient safety events

Collaborate with clinical teams in proactively identifying potential patient safety and quality priorities, and facilitate problem-solving in consultation with appropriate team members/stakeholders

Use clinical competencies and frameworks to implement tools and methods that advance safety and quality (e.g. Root Cause Analysis, Failure Modes and Effects Analysis, Lean, etc.)

Support and encourage incident reporting throughout the organization focusing on ensuring a 'Just Culture' framework

Serve as a quality and patient safety resource to all program/services/departments

Develop curriculum, provide education and deliver ongoing training to staff on quality improvement and patient safety methodologies

Collaborate with healthcare teams to implement and support quality/patient safety improvement initiatives

Qualifications





Regulated health professional in good standing

A master’s degree in a health-related discipline, healthcare administration, public health, or a related field is required

Requires 3-5 years’ experience in healthcare, with a focus on quality improvement, patient safety, or a related area

Certification in healthcare quality (e.g., Certified Professional in Healthcare Quality - CPHQ) is an asset

Certification in Patient Safety (e.g. Canadian Patient Safety Officer) is an asset

Lean certification an asset

Experience with RLDatix © software preferred

Experience in a mental health and addictions setting may be an asset

Experience in data analysis, project management, facilitation, and quality improvement initiatives

Strong analytical and problem-solving skills

Excellent communication and interpersonal skills

Knowledge of healthcare quality improvement methodologies and best practices

Ability to collaborate effectively with healthcare teams and stakeholders

Attention to detail and a commitment to patient safety and quality care

Compensation & Benefits

Salary is competitive and based on experience, with a hiring range of $85,682.95 – $107,103.68 per year.

Employees in this role may progress within the full pay range of $85,682.95 – $128,524.42 per year

CAMH’s Total Rewards: Includes participation in HOOPP defined benefit pension plan, extended health and dental benefits, paid vacation starting at 4 weeks, flexible work arrangements, and ongoing professional development support.





This role allows professionals to apply their expertise in a mission-driven setting dedicated to public health outcomes.

CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.

CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.

CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.

We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.

About Us
Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.

To learn more about CAMH, please visit their website at: www.camh.ca .

To view our Land Acknowledgment, please click here.

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📌 Quality & Patient Safety Specialist - Patient Safety (Ontario)
🏢 CAMH
📍 Ontario