Total Group of Companies is an industrial service company specializing in fire, rescue, medical, HSE, and training services.As Total continues to grow, we are actively seeking a full-time Service Coordinator to join our Edmonton, Alberta team. This position supports the daily coordination of service work, including scheduling and dispatching technicians, preparing work orders, communicating with customers, supporting invoicing, ordering equipment and supplies, and assisting with general branch administration.The ideal candidate will have previous experience in the fire protection industry or applicable experience within an industrial, construction, mechanical, safety, or field-service environment.Under the direct supervision of Management, daily tasks and activities include but are not limited to:Answer and direct phone callsManage general email and internal and external correspondenceSchedule and dispatch technicians for service calls, inspections, repairs, and project workCoordinate job locations, customer contacts, technician availability, and service requirementsEnsure technicians receive the information, equipment, materials, and documentation required for each jobMonitor active jobs and communicate scheduling changes or service updatesReview completed work orders and supporting documentation for accuracyUse Xero to create and send customer invoicesPerform invoice verification and assist with general administrative processing and follow-upOrder fire protection equipment, replacement parts, tools, PPE, office supplies, and operational materialsCommunicate with vendors regarding pricing, availability, lead times, and deliveriesCoordinate shipping, receiving, courier packages, deliveries, returns, and incoming equipmentTrack equipment and maintain organization of shared office and work areasPerform data entry and maintain accurate physical and digital records, tracking systems,



and filingTrack outstanding work, upcoming inspections, recurring service requirements, and branch prioritiesProvide general company, divisional, and branch operations supportParticipate in occasional after-hours or on-call coverage as requiredThe ideal candidate will possess the following traits:Strong attention to detail and organizational skillsAbility to manage multiple tasks and priorities in a quick-paced environmentAbility to work independently and as part of a teamPositive attitude and willingness to learnFlexibility and adaptability to changing prioritiesSafety-first mindsetDependable and solutions-orientedProfessional when communicating with customers, technicians, vendors, and coworkersThe ideal candidate will meet the following criteria:Education: Post-secondary certificate, diploma, or equivalent experience preferredExperience: Two to three years of office administration, service coordination, dispatch, or related experience preferredPrevious experience coordinating technicians, service calls, work orders, or field operations is essentialExperience using Xero or similar accounting and invoicing softwareStrong proficiency in Microsoft Outlook, Word, Excel, Teams, SharePoint, and PowerPointStrong data-entry, recordkeeping, and document-management skillsStrong written and verbal communication skillsAbility to work full-time on-site at the Edmonton, Alberta locationValid driver's licence and reliable transportationApplicants with the following experience will be given priority consideration:Previous experience in the fire protection industry or a related industrial, construction, mechanical, safety, or field-service environmentKnowledge of fire extinguishers, fire alarm systems, fire suppression systems, sprinkler systems, or related equipmentExperience ordering fire protection or industrial equipment and suppliesExperience coordinating service work from the initial customer request through completion and invoicing

📌 Service Coordinator (Edmonton)
🏢 thetotalgroupofcompanies
📍 Edmonton