What We Offer Work Environment - Work onsite at our Crown Street location in Saint John, NB with access to our fitness facility
Competitive Compensation – Including a parking allowance
Flexible Perks Plan - Including medical and dental benefits that are both in effect from day one
Wellness Support – With 24/7 access to our Employee & Family Assistance Program
Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program
Your Responsibilities Receive emergency and non-emergency calls from customers, recording significant information, and prioritizing calls based on levels of importance
Partner with Loadbuilders to maintain connection with both the customer and field representative in the execution of scheduled work
Apply knowledge, and application policies and procedures effectively, and understanding the Sales Processes to ensure customers are billed appropriately
Prioritize work and elevate emergency calls where required, rescheduling less critical work
Deliver status updates and pertinent information as required to Operations Managers and various internal parties
Bring forward and implement recommendations to optimize performance and proactively resolve issues
Make difficult and time sensitive decisions to support business objectives
Provide guidance to CSRs and Sales Representatives regarding building codes and gas codes, details regarding the technicians' schedules, and if the company can fulfill certain types of customers’ request
Your Skills Strong communication skills with an ability to quickly build rapport and maintain relationships
Problem solving/decision making skills
Good organizational and analytical skills
Proven ability to multi-task
Excellent customer service skills
Your Experience High School with Post-secondary education preferred




1-3 years Contact Center experience
Computer literacy is required
The expected salary range for this position is $47,840 - $59,800. Placement within range will be based on relevant experience, qualifications, and skills.
Job Requirements Customer Service
Job Requirements - Education Diploma/High School Equivalent
Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.
As a Fixed Term Dispatcher, you will answer incoming calls, emails and fax requests from consumers regarding Irving Energy products and services. Your goal will be to engage with our residential and commercial customers and provide an excellent consumer experience. Your success will depend on your proactive ability to call and email consumers, log and communicate to appropriate stakeholders and elevate issues where appropriate. You will also work with other departments to assist in the resolution of issues or requests while taking ownership of the consumer experience. Kindly note that this is a temporary opportunity offering a fixed-term contract. Please note that we are a 24/7 operation and, as such, your shift may vary with notice.
As a family-owned company deeply rooted in our communities, we work hard to make a difference in the places we serve. For more than 100 years, our commitment to doing good business has been grounded in our commitment to people – to our employees, to our customers, and to our communities. Our mission is focused on our continued evolution to meet the changing needs of our customers. We are devoted to being part of the solution, in providing the safe and reliable energy that our customers need, while taking concrete steps to evolve our business for the future.

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📌 Fixed Term Dispatcher (New Brunswick)
🏢 Irving Oil
📍 New Brunswick