Bring your passion for technology and customer support to Sutherland as a remote Customer Service Representative. Deliver exceptional assistance to users of a leading streaming service.

As a Customer Service Representative, you will handle inbound calls and emails, resolving issues related to streaming services and billing inquiries. Your tech-savviness and skill in building rapport will help create positive customer experiences. If you're eager to learn and thrive in a collaborative environment, this position is for you.

Key Responsibilities:
• Provide inbound customer support primarily via phone and email
• Troubleshoot streaming issues and resolve billing problems
• Guide customers to suitable streaming products and services




• Understand customer needs through active listening and feedback
• Maintain high-level performance in a team-oriented setting

Requirements:
• Solid understanding of streaming technology and terminology
• Minimum typing speed of 30 words per minute
• Excellent verbal and written communication skills
• Familiar with Microsoft Office and customer service principles
• High school diploma or equivalent

Utilize your problem-solving skills and technical expertise to enhance customer satisfaction at Sutherland.
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📌 Remote Customer Service Representative Sutherland (Quebec City)
🏢 Sutherland
📍 Quebec City