This position is responsible for serving walk in customers and contractors, processing sales orders, completing keying and key cabinet preps, and ensuring inventory levels are maintained and organized. This role is a key customer service role that supports daily operations and contribute to revenue, customer relationships, and new customers.

Responsibilities

Greet and assist walk-in customers, contractors, and service technicians

Provide product knowledge on doors, frames, hardware, division 10, and related items

Prepare quotes and process sales order, returns, and credits accurately

Prepare small estimates for jobs that are ordered through the front counter

Answer phone call inquiries and redirect calls accordingly

Build strong relationships with repeat customers and service crews

Maintain accurate pricing in the accounting software

Maintain a clean, organized, qualified counter and front-end area

Accurately code front counter orders in the accounting system

Keying & Preparation

Cut keys accurately according to codes or master key systems.

Maintain key machines and key room in clean and working order

Ensure strict adherence to master key system security protocols.

Prepare key cabinets and cut job keys as per PM’s keying schedule

Prepare front counter orders for pick up ensuring everything is labeled and complete

Record keying data accurately in the system

Inventory Control

Maintain steady inventory levels





Coordinate inventory use with PM’s for project that require products fast

Conduct cycle counts and assist with full physical inventory

Update system inventory when stock is received or taken

Flag low-stock items and recommend replenishment levels

Order approved stock replenishments

Maintain organized shelves and bins

Secondary Responsibilities

Support shipping / receiving during high volume periods

Support hardware labeling during high volume periods

Performance Expectations

Maintain high accuracy in keying, quoting, and inventory counting

Complete counter orders with minimal errors

Keep the counter and inventory areas cleaned and organized

Qualifications

Counter Sales minimum 2 years preferred

Prior construction and door hardware experience is an asset.

Experience in inventory management is an asset

Experience in construction estimating is an asset

Experience with customer service excellence and phone etiquette is essential

Ability to work collaboratively in a team environment while managing multiple tasks efficiently

Join us as a Counter Sales Representative and become a vital part of a vibrant team dedicated to delivering outstanding service. We value proactive individuals who are eager to grow their sales management skills while providing top-tier support to our customers. If you thrive in a lively environment where your communication skills can shine, we want to hear from you!

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📌 Counter Sales (New Brunswick)
🏢 Hardware Specialty
📍 New Brunswick