Elevate your IT career with Ryan as a Hybrid Desktop Administrator II in Calgary, AB. This role focuses on desktop management and Tier 1-2 helpdesk support.
The Desktop Administrator II maintains, manages, and resolves issues for distributed desktop systems and software. You'll collaborate with a team of professionals while providing exceptional service to over 6,000 users in a hybrid work setting. Key tasks include desktop software installations, hardware asset tracking, and overall support to both in-office and remote clients.
Key Responsibilities:
• Provide Tier 1-2 help desk support promptly
• Respond to support tickets and service requests
• Install, configure, and troubleshoot desktop systems
• Assist with desktop software deployments and imaging
• Participate in on-call support rotation as needed
Requirements:
• 3-5 years of desktop administration experience
• Proficient in Windows 11, macOS, and Microsoft 365
• Experience with ticketing systems like Ivanti or ServiceNow
• Familiarity with Zoom and Microsoft Teams
• Valid driver’s license for occasional travel
Embrace your technical expertise in a rewarding role at Ryan, making a difference for users daily.
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📌 Hybrid Desktop Administrator II Calgary (Alberta)
🏢 Ryan
📍 Alberta