Interaction with Team members for knowledge sharing, knowledge transition and issue resolution
Stakeholder management, share regular updates and assist in preparing operational reports
Triaging of issues and coordination with cross functional teams for timely resolution
Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
Maintaining agreed SLA levels and assuring Quality of delivery at all times
Adhere to shift rotation plan and Operating model
Interaction with SME’s on functional issues
Coordinate communications between suppliers, and business stakeholders for their particular area
Tracks and report progress to stakeholders
Working experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes
Shift timings: Monday to Friday: Morning 7:00 am–7:00 pm (8 hours job, ROTA will be available)
On-Call support beyond Office hours (rarely needed)
Extended Shift timings and Weekend working based on customer requirements




Working with Manufacturing Customer will be an added advantage
Fluent in French language
Roles and Responsibilities Day to day incident monitoring and resolution (Service Now preferred)
Interaction with client (IT & Business users) on functional issues
Triaging of issues and coordination with cross functional teams for timely resolution
Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
Maintaining agreed SLA levels and assuring Quality of delivery at all times
Adhere to shift rotation plan and Operating model
Interaction with SME’s on functional issues
Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area
Tracks and report progress to stakeholders
Willing to work in shifts (between 7am to 7pm), this is mandatory

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📌 Bilingual.5 Shopfloor Support (Quebec City)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Quebec City