Elevate customer experiences at TransUnion as a Consumer Operations Support Specialist. This hybrid role combines virtual work with in-office collaboration to manage onboarding and operational needs.

Join the Canada Enablement Team responsible for customer enablement codes. This role requires a solid foundation in customer service and operations, particularly in the Financial Services industry. You will manage complex inquiries and drive issues to resolution while prioritizing workflow effectively.

Key Responsibilities:
• Manage customer onboarding, implementation, and maintenance activities
• Coordinate internal and external stakeholder communications
• Review and prioritize ticket queues while meeting SLAs




• Conduct process training for team members and new hires
• Implement process enhancements by analyzing operational trends

Requirements:
• 4-6 years of experience in customer service or operations
• Familiarity with Salesforce and data analysis
• Advanced knowledge of onboarding and support processes
• Robust analytical and problem-solving skills
• French fluency is an asset

Drive customer satisfaction and operational excellence with your expertise at TransUnion.
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📌 Customer Operations Specialist - TransUnion (Ontario)
🏢 TransUnion
📍 Ontario