As a Fixed Term Customer Service Representative, you will engage with our retail customers and provide excellent consumer experience by responding to inquiries, accurately logging and resolving requests, and escalating issues when required. Your goal will be to proactively call and email consumers, log and communicate to appropriate stakeholders and escalating issues where appropriate. Your success will be measured by your ability to work closely with other departments to assist in the resolution of issues or requests while taking ownership of the consumer request and experience regarding Irving Oil Rewards and other promotional offers.This will be a 6-month fixed term position.What We Offer:Work Environment – Work onsite in our beautiful home office building with access to a fitness facility, onsite nurse, and a caféCompetitive Compensation – Including an annual bonus plan, pension plan, and parking allowanceFlexible Benefits Plan – In effect from day one and offers three levels of coverage to select from to meet your unique, personal needsPaid Vacation – Plus an annual option to purchase additional vacation, tooWellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance ProgramOpportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching programResponsibilitiesUnderstand business priorities and advise management of trends identified through issue resolution and identify specific areas for improvementEnsure accuracy when requests are logged,



resolved and escalated where appropriateProvide accurate and timely responses to general inquiries while answering calls within required service levelsProcess all correspondence in relation to consumer requests, inquiries or issues within 24hrs and forward to appropriate contact for resolutionWork with other departments to assist in the resolution of issues and requestsCommunicate issues and resolutions to appropriate stakeholdersTaking ownership for the consumer experience while maintaining professionalism at all timesPerform other duties as required to maintain and enhance consumer relations and departmental productivityPerform root cause investigation to identify issuesYour SkillsBilingualism is considered an asset (English and French)Excellent customer service skillsProven ability to multi-taskAbility to work well in a team environment and be a reliable team playerAble to make decisions and support team membersMust possess strong communication skills with ability to quickly build rapport and maintain relationshipsYour ExperiencePost-secondary education preferredExperience in a call center environment preferredThe expected salary range for this position is $42, 640 - $51,168. Placement within range will be based on relevant experience, qualifications, and skills.Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the positive energy that's created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone's responsibility.Job Requirements - Work ExperienceCustomer ServiceJob Requirements - EducationDiploma/High School Equivalent

📌 Fixed Term Customer Service Representative - Network Relationship Management (Fredericton)
🏢 Irving Oil
📍 Fredericton