POSITION OBJECTIVEReporting to the Manager, Guest Experience, the Retail Services Team Lead will ensure a superior visitor experience and value proportion when visiting the Zoo, Park, and the Leaf. The Retail Services Team Lead will promote an engaging and positive work environment, while ensuring the team consistently delivers exceptional customer service and exceeds guest expectations. The Retail Services Team Lead will have an additional level of leadership to assist with delegating tasks, problem-solving, and fulfilling administrative roles. Further responsibilities include mentoring and training new employees, workplace maintenance standards, inventory control, monitoring supply levels, and product receiving/tagging and placement for all Retail Service functions. The Retail Services Team Lead will be expected to perform the duties of a Retail Services Representative as required.KEY ACCOUNTABILITIESSales & Guest ServicesCoach and train staff daily on how to provide extraordinary customer service to enhance visitor experience while providing a positive role modelWork to achieve sales goals daily based on budgets as well as maintaining overall expenses.Inform guests about membership perks and Park Programming events while ensuring staff are as knowledgeable.Handle visitor comments and complaints and escalat**e** to supervisor when requiredDevelop a high level of product knowledge to educate visitors (fair trade, local, Canadian made vs US, give back programs, donations, good cause)



to purchase the right souvenir and enhance their visitIs a role model for change and encourage othersIs open to feedback and gives positive feedbackStore Merchandise MaintenanceEnsure all retail locations are visually appealing and categorized for customer easeAssist with reorders to replenish exiting stock for all locationsReceive, count, tag, fold and hang merchandise and instill standards for all staffAssist with monthly inventory countsAssist with annual inventory countRemove less than perfects and place in warehouse to be removed from inventoryEnsure stock levels are full on sales floor and move product around to generate salesEnsure warehouse is organized and easy to find for resaleSupport a clean and safe environment for staff and visitors including dusting, mopping, vacuuming and ensure fixtures are placed safely in warehouseAdministrationComplete quick transfers by the end of each month into Counter pointMaintain and report supplies as neededEnsure APC paperwork and procedures are followedAdjust schedule as neededGeneral DutiesAdhere and comply with all APC policies, safety regulations and safe work practices that will ensure a safe work environment.Maintain a professional image while working and provide extraordinary experiences to our park visitors while performing daily work activities.Demonstrate the ability to establish and maintain positive and inclusive relationships with co-workers, volunteers, and visitors.Demonstrate a commitment to the principles of equity and diversity, and proven ability to work effectively with a diverse population.Perform other related duties and responsibilities as required.

📌 Retail Team Lead At Assiniboine Park (Winnipeg)
🏢 Compass Group Canada
📍 Winnipeg