Join DUCA as a Technical Support Analyst providing top-notch helpdesk support to enhance employee productivity. This full time role focuses on resolving hardware and software issues with exceptional customer service.

As a key member of the IT team at DUCA, you will apply your technical expertise to support internal clients through both remote and in-person assistance. Your experience with Windows systems and troubleshooting will be essential as you address technical requests efficiently and professionally.

Key Responsibilities:
• Provide desktop support for all internal employees
• Track, triage, and update IT requests via ticketing system
• Deliver timely responses and troubleshoot issues effectively
• Document resolution steps in detail for future reference
• Assist with hardware configurations and deployments

Requirements:
• Post-secondary education in a technical field
• 3+ years of technical support experience
• Proficiency in Windows 10 and server environments
• Experience in Help Desk software usage
• Ability to communicate technical info clearly

Bring your customer-centric approach and technical skills to enhance DUCA's IT services.
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📌 Technical Support Analyst at DUCA (Ontario)
🏢 Duca
📍 Ontario