Drive operational change as an Intraday Analyst with Questrade in a hybrid environment. Leverage your workforce management expertise to optimize service levels and enhance scheduling processes.

As a key member of the team, you will monitor real-time workforce operations, adjust schedules, and analyze data to support multiple client channels. We need a proactive problem-solver with at least 5 years in a call center and 2 years in scheduling. Your analytical skills will inform decision-making, ensuring optimal staffing and performance across our operations.

Key Responsibilities:
• Manage schedule adjustments, vacations, and sick leaves
• Monitor workforce management system performance
• Analyze Call Centre data and develop forecasts
• Prepare reports on workforce trends for decision-making
• Collaborate with operations to ensure effective scheduling

Requirements:
• 5+ years in a call center environment
• 2+ years in scheduling
• Proficient in Workforce Management systems
• Solid Excel proficiency
• Excellent data analysis and resolution skills

Contribute to Questrade’s innovative approach and transform workforce strategies with the team.
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📌 Intraday Workforce Management Analyst at Questrade (Ontario)
🏢 Questrade Financial Group
📍 Ontario