About the Organization Novuskin is a premier membership-based med spa offering advanced aesthetic laser, injectables, skin, and body treatments. With a foundation built on results, education, and luxury, our team of expert Medical Providers, Aestheticians, Beauty Consultants, and Laser Technicians delivers exceptional client outcomes. We foster a supportive, high-performance environment that promotes career growth and client-first care.

Full time/Part-Time Full-Time

Number of Openings 1

Pay Rate $75,000 to $90,000 + performance-based bonus/incentive

Req Number CUS-26-00004

Description
Novuskin Medspa is looking for a high-energy, results-driven Call Center Sales Team Lead to lead our call center sales team and help drive significant growth in appointments, treatment sales, and revenue.

This is not a traditional call center supervisor position.

We are looking for someone who understands sales psychology, lead conversion, closing, follow-up, objection handling, and accountability in the aesthetics industry . You should be someone who can look at a sales dashboard, identify exactly where the team is losing opportunities, and take action to fix it.

Our Call Center Sales Team Lead will be responsible for driving numbers, coaching salespeople, improving conversion rates, and helping turn marketing leads into booked appointments and paying patients.

If you're competitive, motivated by numbers, and love winning-this may be the position for you.

THE ROLE
The Call Center Sales Team Lead will lead, coach, and motivate our call center representatives while maintaining a strong personal focus on sales production and revenue generation .

You will be expected to:

Lead the team from the front and set the standard for sales performance.

Monitor daily sales activity and immediately address performance gaps.

Coach representatives on how to convert leads into appointments.

Listen to calls and identify missed closing opportunities.

Teach effective objection handling and closing techniques.

Help representatives sell the value and results of treatments , rather than simply discussing price.

Drive urgency and create compelling reasons for qualified leads to schedule.

Monitor and improve lead follow-up.

Assist with closing difficult or high-value opportunities.

Conduct daily sales huddles and performance reviews.

Develop contests, incentives, and strategies to motivate the team.

Work with management and marketing to maximize the return on every lead.

Identify trends in lead quality, sales performance, and customer objections.

Hold team members accountable for their activity and results.





SALES KPIs & PERFORMANCE EXPECTATIONS
The successful candidate will be responsible for driving measurable performance across the call center.

KPIs will include, but are not limited to:

Lead Conversion

Lead-to-contact rate

Contact-to-booking conversion rate

Overall lead-to-appointment conversion

Speed-to-lead

Number of follow-up attempts per lead

Percentage of leads properly worked through the sales cycle

Appointment Performance

Appointments booked per representative

Appointment confirmation rate

Appointment show rate

Rescheduling rate

Cancellation rate

No-show rate

Revenue & Sales

Revenue generated from call center leads

Revenue per lead

Revenue per booked appointment

Treatment conversion

Upsell/cross-sell opportunities

New patient revenue

Existing patient reactivation revenue

Monthly and quarterly sales goals

Individual Representative Performance
Each representative will be measured on both activity and results , including:

Calls completed

Outbound follow-ups

Leads contacted

Appointments booked

Conversion percentage

Revenue generated

Follow-up completion

Show rate

Sales goal attainment

The Team Lead will be expected to know these numbers every day-not just at the end of the month.

SALES LEADERSHIP
We want a leader who understands that activity creates opportunity, but skill creates sales.

You will be responsible for coaching representatives on:

Building rapport quickly

Asking effective discovery questions

Identifying the patient's goals and motivations

Creating urgency without being pushy

Presenting treatments confidently

Selling value instead of discounting

Overcoming price objections

Handling "I need to think about it"

Handling "I need to talk to my husband/wife"

Converting inquiries into consultations

Following up with leads who don't immediately book

Re-engaging lost and dormant leads

Closing the appointment

Creating opportunities for additional treatments and services

You should be comfortable role-playing sales calls, reviewing recordings, correcting sales techniques, and demonstrating the right way to close.

DAILY ACCOUNTABILITY
The Team Lead will participate in daily sales management, including:

Morning sales huddles





Review of previous-day KPIs

Daily sales goals

Lead distribution and follow-up monitoring

Call reviews

Individual coaching

Midday performance checks

End-of-day results review

Identification of missed opportunities

Recognition of top performers

Immediate coaching for underperforming representatives

We believe in real-time accountability , not waiting until the end of the month to discover that sales numbers are off track.

WHAT WE'RE LOOKING FOR
REQUIRED

3+ years of proven sales experience.

Previous experience leading or supervising a sales team.

Demonstrated history of meeting or exceeding sales goals.

Strong closing and objection-handling skills.

Experience working with high-volume inbound and/or outbound leads.

Strong communication and interpersonal skills.

Comfortable managing sales KPIs and performance dashboards.

Strong CRM and computer skills.

Ability to coach, motivate, and hold salespeople accountable.

Ability to work in a fast-paced, performance-driven environment.

PREFERRED
Experience in:

Medical aesthetics

Medspa

Plastic surgery

Dermatology

Healthcare

Cosmetic sales

Membership sales

High-ticket sales

Call center sales

Lead-generation businesses

Industry experience is a plus, but proven sales ability is more important.

THE IDEAL CANDIDATE
You may be a great fit if:

You genuinely love sales .

You enjoy competition and winning.

Numbers motivate you.

You know how to close.

Experience in the medspa wellness space is a strong plus

You aren't afraid to make or take sales calls.

You can coach someone because you've personally done it successfully.

You know when a representative is making excuses versus actually facing a legitimate obstacle.

You believe every lead deserves proper follow-up.

You understand that speed and persistence matter.

You can have difficult conversations with underperforming employees.

You know how to motivate different personalities.

You can turn a struggling sales team into a high-performing sales team.

COMPENSATION
Competitive base compensation + performance-based bonus/incentive opportunities.

75k to 90k+

Top performers will have the opportunity to earn additional compensation based on team sales performance, KPI achievement, and revenue growth.

Compensation will be commensurate with experience and demonstrated ability to produce results.

Novuskin is a growing medical aesthetics and wellness company with an extensive range of high-demand aesthetic and wellness services.

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📌 Sales Team Lead - Remote (New Brunswick)
🏢 Appone
📍 New Brunswick