The Advisors Client Services team is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow
Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base
We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations
We provide customers across industries and geographies with a tailored portfolio of solutions to address their business needs
Within Data and Services, the Business & Market Intelligence (B&MI;) suite of products, aims to bring to market innovative solutions combing the power of consulting and technology
With compelling offerings for financial institutions, retailers, telecommunications organizations, travel companies and more, our services drive efficiency and value and enable our customers to solve business problems from end to end
The role will lead initiatives to support the growth and scalability of the B&MI; product suite business in the region
The Associate Managing Consultant, Customer Success Product Specialist for the Start Path Corporate Membership is responsible for driving customer adoption, satisfaction, retention, and long-term value realization for Start Path
Advisors CS-SPD is an execution-oriented client facing competency that applies proven, accredited change skills and domain experience to partner with clients and help them drive measurable value by:
Project management and delivery of new and complex products, platforms and services to market smoothly and efficiently
Building strong credible relationships with our clients and internal stakeholders
Act as ‘voice of the customer’ internally and use these valuable feedback / insights to drive customer experience




Pro-actively engaging with customers to strengthen their internal skills, knowledge, and experience for Mastercard products and solutions
Acting as the knowledge expert on products and solutions and the most effective means of implementation
As an Associate Managing Consultant, you will develop a deep understanding of our product features & functionalities and be responsible for the successful delivery of our solutions (where required) that drives value for our clients
You will act as a coach for our customers. Your coaching efforts will support in enabling customers to leverage the Start Path Corporate Membership program to add value for their businesses, derive insights and ultimately support our customers in their strategic goals
Engage with startup and fintech founders to help them join and get most value from our Innovation solutions and engagement programs
Organize, plan and execute the Discovery Sessions and Quarterly Innovation Reviews with customers to share the program insights
Conduct product demonstration, training and hosting webinars
Leads assigned delivery projects to ensure contractual objectives and delivery on-time goals are met
Lead and oversee delivery and implementation of innovation products, platforms, and services including Sandbox as a Service and Fintech Scanner
Develop market scans for customers leveraging the Fintech Scanner solution
Research and deliver solutions for complex problems and respond to inquiries
Identify areas of improvement, track project & task updates, and identify clients at risk of churning




Act as a liaison between the client and product development teams and assist with prioritization of client requested platform enhancements, customization, and/or client specific features
Realise operational efficiencies in the way solutions are delivered to customers
Demonstrate a commercial mindset in identifying cross-sell and up-sell of solutions
Drive license retention and identify new logos to support commercial goals
Manage user-onboarding process and effectively partner with users to improve their ability to leverage insights and data to drive business decisions
Develops and maintains solid working relationships, with partners in other business functions to complete delivery and customer support tasks
Proven experience working in Customer Delivery or Consulting fostering strong customer engagement, demonstrating value add to customers, and leading to successful product / project deliverables
Enthusiastic with the ability to inspire others and create a collaborative culture of teamwork
Execute a data-driven approach to defining priorities and tracking success
Demonstrating a customer success mindset focused on delivering solutions that are scalable, leverage innovative technologies, and delightful for end-users
Demonstrated ability to develop relationships with both mid- and executive-level customer contacts
Proven ability to work with both business and technology stakeholders; strong writer, presenter, and speaker
Exceptional analytical and quantitative problem-solving skills
Fluent local office language and English required; other languages desirable
Comfortable with significant customer interaction and excited to build executive-level relationships
Advanced Word, Excel, and PowerPoint skills required
Bachelor’s degree or equivalent qualification

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📌 Senior Specialist of Customer Success (Ontario)
🏢 Mastercard
📍 Ontario