Job DescriptionPay Range: $60,000 - $90,000
At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.Position Purpose:The Business Process Lead will support store processes designed to improve associate experience and sales driving activities within the Canadian division. The successful candidate will have an understanding of business analysis, product development lifecycle, process mapping and stakeholder management best practices. The candidate will demonstrate a passion for delivering best in class interconnected associate experience.Position Responsibilities:Strategy & Planning
Listens to and gains knowledge of the customer and associate experience, pulls data to analyze current processes and provides recommendations to improve interconnected store experience
Communicates strategy and priorities to achieve team’s objectives and goals to stakeholders
Develops and gains alignment on solutions using an agile approach with internal and external IT teams




Aids in research of competitive landscape, to share insights, to recommend the best solutions to improve business efficiency and ensure we continue to meet our objectives and goalsDelivery & Execution
Helps formulate, test and refine assumptions through store feedback and proof of concept projects
Validates current processes, aligns stakeholders on future state processes and creates user stories with business stakeholders, UX and IT partners
Identifies and shares benefits, issues, obstacles, dependencies, and value associated with features and enhancements
Creates and aligns stakeholders on change management strategy for stores and leadership to provide the why behind changes
Prepares and analyzes weekly reporting for field and leadership teams on operational metrics and provides insights and recommendations to improve metrics
Develops and rolls-out store playbooks, guides and best practices to drive salesPeople
Fosters collaboration with cross functional team members (stores, stakeholders, IT, etc.) to drive value and identify and resolve impediments
Advocates for the customers and associates by providing insight on sales driving activities
Communicates effectively with cross functional teams and stakeholders
Works with project team to continuously assess progress, disseminate lessons learned,



and understand next steps
Is the subject matter expert for interconnected store experience within the Canadian divisionCompetencies RequiredCollaborates
Drives Results
Action Oriented
Customer Focus
Communicates Effectively
Ensures Accountability
Financial Acumen
Optimize Work Process
Manages ComplexityExperience/Knowledge Required:Must fulfill minimum time-in-position (1 year) and performance management code requirements (M)
Flexible work shifts and travel as necessary
Excellent computer skills with proficiency in Microsoft Excel, Access, Visio and Power Point
Bilingual (English/French) an asset
Self-starter, efficient, organized and able to produce high quality work under pressure and in a timely fashion
Strong analytical skills with experience working with SQL, Tableau, Alteryx, Google BigQuery are an asset
Excellent communication skills with the ability to work effectively with people at all levels
Robust work ethic and sense of responsibility and confidentiality
Strong project management skills, ability to successfully manage multiple tasks at any given pointIn our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.
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📌 Business Process Lead- 18 month contract (Ontario)
🏢 The Home Depot Canada
📍 Ontario