Contribute to Plusgrade's mission as a Technical Customer Support Specialist in Montreal. Focus on resolving intricate technical challenges faced by hospitality partners using AI and structured methodologies.In this hybrid position, you will take charge of various technical issues, ensuring partners receive support from go-live onward. You will delve into troubleshooting complex problems involving data mapping and configurations, all while working with diverse teams to achieve resolutions. Your ability to create actionable documentation from recurring support issues will drive sustainability in operations.Key Responsibilities:Own technical inquiries through to resolutionInvestigate complex integration and data-related issuesWork with Product and Engineering teams for supportGenerate documentation and playbooks from support experiencesUse AI tools to streamline troubleshooting processesRequirements:Familiarity with APIs and configuration toolsExcellent problem-solving and communication skillsAptitude for managing multiple tasks simultaneouslyInsightful about when to escalate issuesExperience in creating AI-enhanced workflowsJoin Plusgrade to leverage your technical skills and support the evolution of travel technology.

📌 Montreal Technical Customer Support Specialist Position
🏢 Plusgrade
📍 Montreal