Customer Service Representative - Kelowna Job Category : Customer Service
Requisition Number : CUSTO006895
Posted : September 29, 2026
Full-Time
On-site
Rate : $18.25 CAD per hour
Locations Showing 1 location
Kelowna, BC V1Y6L7, CAN

Description Full-Time Customer Service Representative Location: 516 Lawrence Avenue, Kelowna, BC
Full-Time | Minimum of 36 Hours/Week | $18.25/hr
Be the friendly face that makes travel easier. Every trip with EBus & Red Arrow starts with a hello — and it could be yours. Whether someone’s off to visit family, head to school, or explore somewhere new, you’ll be the one making their journey simple, smooth, and stress-free. This isn’t just about selling tickets; it’s about connecting people and creating a travel experience that feels welcoming from start to finish. As part of the Keolis Canada family, EBus & Red Arrow connects communities across BC and Alberta — and you’ll play an significant role in helping travelers feel at home on the road.
What You’ll Do Welcome and assist customers in person, by phone, and online
Book, change, and cancel ticket reservations with accuracy and care
Handle payments and keep records tidy and organized
Help travelers with check-in, luggage, and boarding




Keep the ticket office running smoothly (and looking good)
Share your knowledge and problem-solving skills to make each trip easier
What We’re Looking For A natural people-person with a helpful, positive attitude
Comfortable with computers (bonus if you’re good with Microsoft Office)
Quick thinker who stays calm when problem-solving
Reliable, detail-oriented, and ready to pitch in as part of a team
Flexible with scheduling (weekend availability is a must)
Bonus points: First Aid training, previous customer service experience
Why Join Us? Minimum of 36 hours per week (including; holidays, weekends, days & evening shifts)
$18.25/hr with opportunities to learn and grow
Discounted travel on our luxury motorcoaches
About Keolis Keolis provides mobility to over 3.4B passengers a year in 15 countries, operating everything from commuter trains and automated metros to shared bicycles. In Canada, nearly 2,000 employees keep communities connected with light rail, buses, coaches, and shuttles. With EBus & Red Arrow, you’ll be part of a team that believes travel should always feel secure, reliable, and people-first.

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📌 Customer Service Representative - Kelowna (British Columbia)
🏢 Keolis Canada
📍 British Columbia