Contribute to the future of AI support as a Senior AI Support Engineer at OpenAI. Tackle complex issues and provide high-impact troubleshooting for our diverse customer base.

In this pivotal role, you will be a vital component of OpenAI’s User Operations team, directly engaging with customers and resolving intricate technical challenges. With over 8 years of experience, you’ll partner with Engineering and Product teams to enhance operational workflows. Your expertise will not only address immediate customer needs but also shape world-class support practices for a post-AGI landscape.

Key Responsibilities:
• Troubleshoot and resolve complex technical issues directly with customers
• Serve as a trusted expert on OpenAI’s products
• Act as a critical escalation point for technical problems




• Identify opportunities for operational automation and AI integration
• Provide weekend and holiday on-call support as needed

Requirements:
• 8+ years in Support Engineering or related technical fields
• Skilled in Python and integration of automation tools
• Expert SaaS troubleshooting abilities
• Outstanding communication skills for high-stakes interactions
• Bachelor's degree in a relevant technical field

Maximize customer value with your technical insight and operational expertise in AI technology at OpenAI.
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📌 Senior AI Support Engineer at OpenAI (Ontario)
🏢 OpenAI
📍 Ontario