Our fax-delivery suite of products allows our clients to exchange millions of patient information, insurance and other documents safely, swiftly and securely every business day. Concord's use of Artificial Intelligence, analytics, and other cutting-edge technology also analyzes the data being transferred within a fax, then delivers it into the right inboxes and workflows, fundamentally changing how data moves.
More than 2,300 healthcare organizations, financial providers, and companies in other equally document-intensive industries trust Concord to deliver their confidential and sensitive information. We care about our customers, and with a retention rate of more than 98%, it's clear they love the service and value we provide.
We have been in business since 1996 and growing faster than ever. Our products are getting smarter, our customers are getting bigger, and our user community is exploding. To continue meeting market demand and anticipating our customers’ needs, we are expanding our offerings. That means assembling a world-class team to take us through this next phase of growth. We hope you'd like to join us!
About the role Concord is seeking a Senior Security Program Manager to bring structure, visibility , and
disciplined execution to our enterprise security program. Reporting to the CISO, this role
serves as the CISO's operational partner and leads Concord's security program
management office (PMO) function, acting as the connective tissue between security
strategy and execution across Concord's distributed security functions. In this role, you
will serve as Concord's: 1) Security Program & Portfolio Lead- responsible for the
planning, coordination, and delivery of enterprise security , compliance, and customer
trust initiatives across the enterprise, and 2) Security Governance & Operations Lead-
establishing the governance forums, processes, metrics, and financial management
practices that give leadership clear , credible, and timely insight into security program
performance, risk posture, and investment. This role requires robust program
management, facilitation, and communication skills, working knowledge of security and
compliance frameworks, and the ability to influence without direct authority in a
regulated healthcare technology environment.




Security Program & Cross-Functional Execution Lead the planning, coordination, and execution of enterprise security initiatives across Concord's distributed security functions, spanning strategic security , compliance, and customer trust priorities
Own the integrated security roadmap and project portfolio, translating strategic objectives into sequenced milestones, workstreams, decision points, and measurable outcomes
Manage project intake, prioritization, and scheduling for security initiatives, as well as IT and business-owned projects with security interests
Coordinate dependencies, handoffs, and critical path activities related to security initiatives across the enterprise, working with partner functions such as Technology, Product, Engineering, Legal, Privacy , Compliance, Operations, and Finance
Identify, track, and manage risks, issues, assumptions, and dependencies, and proactively elevate critical obstacles associated with all security-related projects and initiatives
Drive accountability and execution discipline across initiative owners and delivery partners without becoming the project manager for every individual effort
Security Governance, Change Management & Cross-Functional Visibility Implement and lead a Security Change Advisory Board (CAB) to review , assess, and approve security-relevant changes across Concord's environments
Establish and facilitate security governance committees and leadership reviews, with clearly defined decision rights, escalation paths, and operating rhythms
Maintain disciplined tracking of decisions and action items to ensure security priorities are effectively assessed, communicated, and managed
Develop and maintain security metrics, KPIs/KRIs, and executive dashboards that provide actionable insight into security program performance, risk posture, compliance status, and progress against strategic initiatives
Prepare EL T reporting, executive updates,



and decision materials that synthesize complex program information into clear , concise narratives
Security Process, Documentation & Program Enablement Lead the development, standardization, and maintenance of security processes, procedures, standards, playbooks, RACI matrices, operating models, and program documentation across Concord's distributed security functions
Establish consistent program management methodologies, reporting practices, and delivery expectations across security functions
Identify process gaps and drive continuous improvement initiatives that enhance consistency , accountability , scalability , operational efficiency , and overall security program maturity
Cross-Functional Security Planning, Budget & Operational Management Support the CISO in the planning, coordination, and management of the security operating plan, vendor portfolio (including contracts, licensing, and renewals), resource allocation and capacity , and operational priorities
Manage the security budget lifecycle in partnership with Finance, including annual planning, forecasting, variance analysis, and spend reporting, to provide financial visibility and accountability
Coordinate annual and quarterly planning activities and help prioritize security investments and resources based on business objectives, risk, compliance requirements, and strategic priorities
Develop business cases and ROI analyses to support security investment decisions and ensure spending remains aligned with approved budgets, program objectives, and organizational priorities
Required Qualifications Bachelor's degree in Information T echnology , Cybersecurity , Business Administration, Project Management, or related field, or an equivalent combination of education and experience
7+ years of program or project management experience, including at least 4 years supporting Information Security , IT , or technology risk initiatives
Experience building or leading PMO, governance, or portfolio management functions, including steering committees, change advisory boards, or executive governance forums
Working knowledge of cybersecurity and regulatory frameworks such as NIST CSF, NIST 800-53, ISO 27001, HIP AA, HITRUST , SOC

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📌 Senior Security Program Manager (Ontario)
🏢 Concord Technologies
📍 Ontario