Senior ServiceNow Developer & Platform Architect
Senior ServiceNow Developer & Platform Architect

Contract: October 5, 2026 – March 31, 2027

Security Clearance: CRJMC

Position Overview
We are seeking a Senior Software Developer – ServiceNow to support the Cyber Security Division within the Ministry of Public and Business Service Delivery and Procurement. The successful candidate will provide hands‑on ServiceNow development, solution architecture, platform strategy, and system administration in a complex enterprise environment.

The resource will be responsible for designing, developing, testing, deploying, supporting, and continuously improving scalable ServiceNow solutions. The role also requires experience translating business and technical requirements into sustainable platform solutions, developing ServiceNow roadmaps and architecture standards, and supporting platform modernization initiatives.

Key Responsibilities

Design, develop, test, deploy, and maintain ServiceNow applications, workflows, integrations, automation solutions, and platform enhancements .

Develop and continuously expand data pipelines through extraction, transformation, and loading (ETL) activities.

Translate technical and business requirements into detailed programming specifications and working, tested applications.

Develop, compile, maintain, and conduct unit testing of data‑driven programs.

Develop and support ServiceNow portals and Customer Service Management (CSM) solutions.

Troubleshoot and resolve technical issues arising during software implementation, operation, conversion, and migration activities.

Provide ServiceNow solution architecture, technical leadership, and platform governance.

Develop and maintain ServiceNow architecture standards, roadmaps, and platform modernization strategies aligned with business objectives.

Participate in solution design, architecture reviews, technical governance, and platform transformation initiatives.

Support ServiceNow platform administration within complex enterprise environments.

Manage platform upgrades, patching, releases, cloning, security, configuration,



and instance health .

Manage users, roles, groups, access controls, system configuration, and platform governance.

Support platform availability, performance, reliability, and operational excellence.

Provide operational support, deployment coordination, change management, and technical documentation.

Follow SDLC, Agile/DevOps, testing, deployment, and code‑management practices.

Evaluate and leverage emerging ServiceNow capabilities, including AI, Automation Engine, Predictive Intelligence, Virtual Agent .

Requirements
Mandatory Technical Requirements

1. ServiceNow Development – 40%

Candidates must have 5+ years of hands‑on ServiceNow development experience , including:

HTML

CSS

AngularJS

REST/SOAP APIs

Integration Hub

Flow Designer

ServiceNow custom application development

ServiceNow workflows

Integrations and automation

SDLC and Agile/DevOps methodologies

Testing, deployment, and code management

ServiceNow Portals

Customer Service Management (CSM)

2. ServiceNow Architecture, Strategy & Roadmap – 30%

Candidates must have:

5+ years of ServiceNow platform experience .

3–5 years of experience in ServiceNow solution architecture and/or platform governance roles .

Experience developing ServiceNow roadmaps, architecture standards, and platform modernization strategies .

Strong knowledge of:

ServiceNow platform architecture

CSDM

CMDB

Integrations

Security

Governance

Experience leading solution design and architecture reviews.

Experience with technical governance and platform transformation initiatives.

Ability to translate business requirements into scalable, sustainable, future‑state ServiceNow solutions.

Knowledge of ServiceNow AI,



Automation Engine, Predictive Intelligence, Virtual Agent , and emerging ServiceNow capabilities.

3. ServiceNow System Administration – 30%

Candidates must have:

5+ years of ServiceNow administration experience in complex enterprise environments .

Experience with:

Patching

Release management

Instance cloning

Security

Instance health

Solid knowledge of:

User administration

Roles and groups

Access controls

Platform governance

Experience maintaining ServiceNow platform availability, performance, reliability, and operational excellence.

Critical Must-Have Requirement
The following requirements are mandatory and should be clearly demonstrated on the resume:

5+ years hands‑on ServiceNow development

Customer Service Management (CSM) experience

ServiceNow Certified Implementation Specialist – Vulnerability Response (CIS‑VR)

5+ years ServiceNow platform experience

3–5 years solution architecture/platform governance experience

5+ years ServiceNow system administration experience

Experience with CSDM, CMDB, integrations, data models, security, and governance

Ability to work onsite 5 days per week at 222 Jarvis Street, Toronto

Ability to obtain/hold the required CRJMC security clearance

Preferred Certifications

ServiceNow Certified System Administrator ( CSA )

ServiceNow Certified Application Developer ( CAD )

ServiceNow Certified Implementation Specialist ( CIS ) – ITSM, ITOM, Security Operations, IRM, or equivalent

ServiceNow Certified Technical Architect (CTA) – strong asset

ITIL v4 Foundation or higher

Preferred Experience

Experience providing operational support for ServiceNow development and administration.

Deployment coordination and release support.

Change management.

Technical and operational documentation.

ServiceNow platform modernization and transformation.

Experience working in large, complex enterprise environments.

Work location is onsite 5 days per week at 222 Jarvis Street, Toronto.
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📌 Senior ServiceNow Developer & Platform Architect (Ontario)
🏢 SereneAid
📍 Ontario