Agilus by Synergie is recruiting for a Senior Manager - Data Platforms in the Financial Industry in a hybrid work environment in Toronto, Ontario.
Responsibilities Guidance and Direction: Provide transparent direction to the team, set goals, and keep the team accountable for their deliverables. Align team goals with the overall direction of the Data & AI technology roadmap and enterprise standards
Relationships: Build and maintain strategic partnerships with key stakeholders to facilitate the effective delivery of operating model and support structures. Communicate proactively with stakeholders and cross-functional teams (Platform, Security, Cloud Ops, Networking, Data Governance) to align priorities, manage expectations, and drive adoption of platform standards. Oversee vendor relationships, licensing, and procurement for internal IT systems
Process Improvements: Identify and implement process improvements, automation opportunities, and IT best practices to improve service delivery and reduce manual IT tasks. Continually improve platform SOPs, KPIs, Dashboards for efficiency and automation
Site Reliability: Define and manage SLIs, SLOs, and SLAs for data platform services. Implement reliability strategies such as redundancy, failover, and disaster recovery. Establish observability practices (monitoring, logging, tracing, alerting). Reduce toil through automation of operational and maintenance tasks. Manage error budgets and balance reliability with feature delivery
Incident Management: Monitor system health and proactively address performance bottlenecks. Provide support during major incidents, including after-hours support. Lead incident response, communications to users and stakeholders, and root-cause analysis with clear action items and follow-through
Troubleshooting: Analyze, triage,



and resolve platform issues promptly to achieve SLOs and platform reliability objectives. Conduct blameless postmortems and drive continuous reliability improvements. Drive error-budget aware practices, post-incident reviews, and resilience engineering (e.g., autoscaling, retry/backoff strategies, policy guardrails)
Qualifications 15+ years of progressive IT experience in big organizations operating in various geographies/regulations
5+ years of leading big teams of diverse skill sets, Experience in management of workload, hiring, team building and relationship management
5+ Experience managing enterprise data platforms on 24/7 scale, Strong knowledge of cloud platforms. Experience with reliability engineering, monitoring tools, and incident management strong exposure to IT operations & Knowledgeable about organizations and their culture and understands the reasoning behind key policies, practices and procedures
Comprehensive understanding of SDLC, cross functional team dependencies, hands on experience of working with teams across various departments
Ability to multi-task and work with internal and external clients.
Ability to set goals and work with minimal supervision
Excellent communication, presentation, interpersonal, negotiation, facilitation, influencing, and organization skills.
Strong business focus, passion for the challenges of our partners, and commitment to meet expectations of business and internal partners.
Must be able to grasp complex financial concepts and be able to apply these concepts in a systems context
Bachelor’s degree in computer science, Engineering, Mathematics, Management or related field
Facilitate the discovery of alternatives and drives decision-making to closure and action
Compensation and Benefits Total rewards: $130000.00 annually
Competitive benefit package
Hybrid working model

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📌 Senior Manager - Data Platforms (Ontario)
🏢 Agilus Consulting Group
📍 Ontario