We are seeking an experienced, Canada-based Customer Success professional to join our growing international team. As an Enterprise Customer Success Manager (ENT CSM), you will guide customers through their post-sales journey, ensuring long-term success, value realization, and growth with our solutions.

In this role, you will own a portfolio of strategic global Enterprise accounts, building strong relationships and driving onboarding, adoption, retention, renewals, and expansion. You will collaborate closely with international Sales partners and cross-functional teams to deliver exceptional customer experiences and uncover growth opportunities.

Key Responsibilities

Manage a portfolio of approximately 50 high-value global Enterprise accounts

Own the full customer lifecycle from onboarding through engagement, renewal, and expansion

Lead complex renewal processes, negotiating commercial terms to maximize net revenue retention

Proactively drive product adoption and customer satisfaction while mitigating churn risk

Conduct strategic check-ins, kickoff calls, and executive business reviews

Forecast renewal and expansion revenue accurately for current and future quarters

Identify and support account growth opportunities in partnership with Sales

Develop and execute quarterly account plans for prioritized strategic customers

Meet and exceed KPIs related to engagement, retention, satisfaction, renewals, and expansion

Partner cross-functionally with Sales, Product, Legal, Finance, Marketing, Support, and Operations





Advocate for international customers internally, sharing feedback and resolving challenges

Drive customer advocacy initiatives such as case studies, references, and partnerships

Participate in enablement programs, special projects, and other initiatives as needed

8+ years in customer-facing roles such as Customer Success, Account Management, or Sales

Strong understanding of Customer Success best practices and lifecycle management

Experience managing a strategic portfolio of 50+ accounts

Proven success leading renewals and complex commercial negotiations

Customer-first mindset with the ability to translate business needs into product value

Experience building executive-level stakeholder relationships

Robust prioritization skills across a large but strategic book of business

Excellent critical thinking, discovery, and commercial acumen

Resilient, adaptable, and comfortable in fast-paced environments

Ability to work independently while collaborating cross-functionally

Exceptional communication and presentation skills

2+ years of SaaS experience

2+ years of experience using Salesforce or similar CRM tools

Preferred Qualifications

Experience managing international or non-North American customers

Experience working with channel partners and indirect sales models

Familiarity with MEDDPICC or similar sales qualification frameworks

Experience in a remote-first or distributed work environment

Bachelor’s degree or equivalent practical experience

#J-18808-Ljbffr

📌 Remote Enterprise Customer Success Manager (Alberta)
🏢 Bilinguallink
📍 Alberta