Customer Representative - 1 Yr Limited Term
Administrative Calgary, Calgary, AB, CA

30+ days ago Requisition ID: 1222

Be a part of building a stronger, safer workforce!

As the national safety association for the oil and gas industry we advocate for worker health and safety .

Everything we do is guided by our values: trusted, responsive, collaborative, disciplined and proactive. When you join Energy Safety Canada, you are part of a team committed to getting workers home safely every day.

What is the opportunity:

Reporting to the Manager, Training Services, this position is responsible for providing exceptional customer service to Energy Safety Canada’s stakeholders which include all students, instructors and clients.

What will you do:

Effectively answer all customer inquiries in a Contact Center setting (phone, email and chat) and in-person, utilizing strong communication and problem-solving skills, including technical troubleshooting.

Process customer requests following defined procedures, while adhering to quality metrics and service level objectives. This includes awareness of changes and updates to all system and processes.

Maintain customer data, including certify Energy Safety Canada courses.

Other duties as required.

What you need to succeed:

High school diploma or its equivalency is required

6+ months experience in a Contact Center or customer service role





Proficient in MS Office and has basic computer skills

Has knowledge of commonly used concepts, practices and procedures within an office and Contact Center environment

Strong interpersonal and communication skills

Excellent customer service skills, with attention to patience and professionalism

Demonstrated ability to work well as part of a team, with proven reliability

Must be able to work in a high-volume, fast-paced environment

Data entry experience with focus on accuracy and troubleshooting is an asset

Ability to sit for long periods, navigate multiple computer systems with repetitive motions, and utilize devices typically found in an office environment

Computer literate, ability to use a variety of software programs proficiently and fluently such as iMIS, D2L, Integrity Advocate would be an asset

What’s in it for you:

Competitive compensation package

Excellent medical and dental benefits

Generous vacation and flex days

Flexible work environment

Energy Safety Canada is committed to building a talented and diverse workforce which creates an environmentthat supports diversity, equity and inclusion. We encourage all qualified candidates to apply.

Energy Safety Canada thanks all applicants for their interest; however, only those selected for an interview will be contacted.

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📌 Customer Representative - 1 Yr Limited Term (Alberta)
🏢 Energy Safety Canada
📍 Alberta