Lead customer success at Coupa with a focus on Financial Services in Canada. Utilize your expertise to guide clients on Business Spend Management and drive measurable results.

As the Customer Success Director at Coupa, you will champion a portfolio of Financial Services clients across Canada. Your primary responsibility will be to advocate for customers, steering engagement strategies and mutual success plans. Deep knowledge of Source-to-Pay will empower you to facilitate cutting-edge solutions that enhance operational efficiency.

Key Responsibilities:
• Lead strategic planning sessions with C-suite stakeholders
• Drive solution adoption to overcome business challenges
• Design complex programs with risk management strategies




• Scale operational standards for enhanced team efficiency
• Foster collaboration to develop shared leadership skills

Requirements:
• 10+ years in customer-facing roles
• Experience in Source-to-Pay and Spend Management
• 7+ years in Canadian financial services, especially banking
• Strong communication skills across stakeholder groups
• Data-driven decision maker with strategic mindset

Transform customer experiences and operational results as a Customer Success Director at Coupa, empowering businesses to thrive.
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📌 Customer Success Director for Financial Services (Ontario)
🏢 Bilinguallink
📍 Ontario