Company: ClaimsPro LP - Shared Services Bilingual Technical Support Analyst, Contract-Hybrid, Laval, Quebec, CanadaWe have existing opportunities to add Technical Support Analysts to our team! These are contract positions that can be situated remotely in Laval, Quebec.The main purpose of this role is to help end users migrate over to a new domain but also help maintain company computer software and hardware.Applicants should work well in a quick-paced environment and have proven organizational, prioritization and interpersonal skills.CompetenciesOutstanding interpersonal skillsStrong English verbal and written communication skills to discuss system administration decision making with management, to train users, and to create documentation.Organizational skills to perform scheduled tasks.Exposure to imaging solutionsProven problem-solving skills.Detailed orientedWorks collaboratively with others inside and outside the IT team to achieve goals.ResponsibilitiesProcess support requests; maintaining accountability and ownership of incident until resolvedInstall, configure, and maintain computer workstations and servers within a Microsoft Windows environment.Install,



configure and maintain peripherals and network hardware.Document configurations and operating standards and practices.Implement and monitor security policies.Perform data backup and recovery.Perform hardware and software upgrades as required.Configure and troubleshoot corporate email (Exchange) Occasional evening and weekend work may be requiredParticipate in small to medium complexity infrastructure/software projects which may involve multiple team membersCommunicate project progress to IT stakeholdersIdentify project risks, escalated issues to management, and assist with mitigation steps as requiredMiscellaneous - other duties as requiredRequirementsMinimum grade 12 education, with preference given to individuals with post-secondary IT diploma/degree.0-2 years of related industry experienceSolid understanding of Microsoft Windows 11 Active Directory user and group administrationExperience troubleshooting computer hardwareExperience with email administration (Exchange, O365) an assetExperience with VPN software an assetBilingualism is required (fluency in French and English)We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

📌 Technical Support Analyst, Contract-Remote, Laval, Quebec, Canada
🏢 ClaimsPro
📍 Laval