Take incoming radio, phone and in-person calls, document details and escalte to proper resourcesDispatch Security, Cleaning Services and Building Operators to calls as requiredDispatch security services to critical facility issues, including medical, fire, and disturbancesProvide detailed documentation of activity as called into the dispatch center into event logsDispatching for emergency situations (EPS, EMS, EFD)Monitor CCTV and provide support to Security Agents responding to callsOversee facility monitoring systems, andCommunicate and provide regular updates by email distribution groups for all events on the propertyProvide key access through key control system for employees and contractorsProvide contractor sign in / sign out process; sign out equipment as needed to contractorsComplete reports and provide information related to a site owned security equipmentContact tenants for critical property concerns related to their tenant spaceObtain/file maintenance inspections and equipment audits from team membersQualifications:Strong written and verbal communicationStrong interpersonal skills for contractor and customer interactionsComputer literacy with multiple computer software programsAbility to prioritize work tasksAble to display objectivity and sound judgementWillingness/Ability to learn and retain large amounts of informationPossess crisis management skills and work under stressful conditionsAbility to follow policy and procedureDependable and professional in all job functionsPrior experience in dispatching is an assetEducation Requirements (All)High School Diploma/GEDAdditional Information / BenefitsPaladin Security: Great Place To Work CertifiedTM 2026 – Making the World a Safer and Friendlier Place because we CARE !The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.Advantages: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paladin Security: Great Place To Work CertifiedTM 2026 – Making the World a Safer and Friendlier Place because we CARE!This job reports to the Client Service Manager

📌 Dispatcher/Cctv Operator - Kingsway Mall (Edmonton)
🏢 Paladin Security
📍 Edmonton