Remote

Full-time

Job Summary
Gould Furniture & Appliance is seeking a highly organized and detail-oriented Administrative Assistant to join our team. In this role, you will provide administrative and operational support to the General Manager while helping ensure the smooth day-to-day operation of our retail store.

The ideal candidate is customer-focused, proactive, and able to manage multiple responsibilities in a fast-paced retail environment. You take pride in accuracy, enjoy problem-solving, and thrive when helping a team stay organized and efficient. Your contributions will play a key role in delivering an exceptional experience for our customers while supporting inventory, accounting, and office functions.

Why Join Our Team?
RRSP matching program
Positive and supportive work workplace
Opportunity to work with a respected local retailer
Employee discounts on furniture and appliances

Key Responsibilities
Customer Service & Warranty Support
Respond to customer inquiries in a professional and timely manner
Assist customers with order updates, product information, and service requests
Coordinate warranty claims and service resolutions with customers, vendors, and manufacturers
Help ensure a positive customer experience from purchase through delivery and service

Inventory Control & Administration
Receive and process inventory accurately and promptly
Investigate and resolve inventory discrepancies
Update inventory records and maintain product information on the company website
Assist with inventory audits, cycle counts, and inventory control procedures
Prepare and maintain inventory-related documentation

Accounts Receivable
Prepare customer invoices and statements




Process payments and maintain customer account records
Support the General Manager with collections activities and follow-up communications
Reconcile customer account information as required

Accounts Payable
Assist with invoice processing and payment documentation
Maintain accurate vendor records and filing systems
Support month-end accounting procedures
Assist with daily cash balancing and reconciliation
Prepare deposits and maintain accurate records
Support financial reporting and administrative recordkeeping

General Office Administration
Answer and direct incoming telephone calls
Maintain organized filing systems and office records
Prepare correspondence, reports, and other administrative documents
Support various projects and administrative tasks as assigned
Provide general support to the management team and retail staff

Qualifications
Previous administrative, office, retail, or customer service experience preferred
Strong attention to detail and commitment to accuracy
Excellent organizational and time management skills
Outstanding written and verbal communication abilities
Ability to prioritize tasks and manage multiple responsibilities effectively
Self-motivated, dependable, and able to work independently
Strong computer proficiency, including Microsoft Office applications and email systems
Experience with accounting software, inventory management systems, or retail point-of-sale systems is considered an asset

What We're Looking For
We're looking for someone who is positive, dependable, and enjoys being the organizational backbone of a busy retail operation. If you enjoy helping customers, supporting a team, and keeping things running smoothly behind the scenes, we'd love to hear from you.

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📌 Remote Appointment Setter - 60k / Year (Ontario)
🏢 Spade Recruiting
📍 Ontario