Make an impact as a Customer Retention Specialist with Jobber's Customer Success team. Engage and support customers through consultative conversations to address their challenges and reinforce subscription value.In this key role, you'll connect directly with at-risk customers, aiming to understand their needs better and guide them toward solutions that enhance their experience with Jobber. You'll handle inbound calls, conduct proactive outreach, and facilitate value sessions to optimize their workflow.



Your goal is to strengthen long-term customer relationships and protect recurring revenue through effective consultations.Key Responsibilities:Engage customers at risk of cancellation through targeted conversationsConduct outbound calls to identify churn risks proactivelyFacilitate scheduled sessions to unlock Jobber valueDiagnose issues behind churn risk and recommend solutionsCollaborate with cross-functional teams to share insights and improve customer experienceRequirements:Proven experience in customer-facing, high-volume rolesStrong ability to ask questions and listen activelyProficient in linking product features to customer needsExceptional verbal communication skills and customer-first mindsetResilient and adaptable in energetic environmentsDrive customer success by translating Jobber's capabilities into actionable solutions that foster long-term relationships.

📌 Customer Retention Specialist At Jobber (Edmonton)
🏢 Jobber
📍 Edmonton