POSITION:Shelter Support WorkerDEPARTMENT:Women & Children's Services – Powell PlaceAFFILIATION:HEUPOSTING NUMBER:26-35SALARY:$33.49 - $35.31GRID LEVEL:34DURATION:OngoingSTATUS:Regular Full-TimeSunday – Thursday, 12:00am – 8:00amSTART:October 25, 2026JOB SUMMARY:The Shelter Support Worker facilitates day-to-day communal living among residents of the Women and Children's program through the provision of emotional support, information, referrals, and advocacy. The incumbent will act in accordance with The Bloom Group philosophy and provide low barrier harm reduction trauma informed support and assistance to women and children in crisis.EDUCATION/PREVIOUS WORK EXPERIENCE:Diploma in Community Social Services, Social Service Work or other relevant human services field is required, an equivalent combination of education, training and experience may be consideredTwo years recent related work experience providing support to women and/or children in crisis within a residential setting is required; two years recent experience in a related field such as a women's advocacy, women's shelters, women's transitional housing or second stage housing may be consideredLevel 1 Occupational First Aid Certificate is requiredNon-Violent Crisis Intervention or Mandt training is requiredFood Safe Certificate is requiredWHMIS training is requiredREQUIREMENTS:Gender is a bona fide occupational requirement: self-identifying women only applicantspleaseWe are particularly interested in receiving applications from women who reflect the diversity of the women who access our services: Indigenous and Racialized Women strongly encouraged to applyKNOWLEDGE/SKILLS/ABILITIES:Ability to communicate effectively in English, both written and verballyDemonstration of advanced interpersonal skills specific to the role including de-briefing, active listening, conflict resolution, group facilitation,



one to one direct support and problem solvingDemonstrated ability to participate and contribute in a robust team environment with an inclusive and collaborative approachStrong ability to work under minimal supervision and act with a high degree of independent judgement, taking action on a variety of matters as requiredStrong working knowledge of child welfare and protection issues, including relevant legislation and reporting requirementsDemonstrated knowledge and experience providing parenting support, incorporating a women centered, culturally sensitive, strength-based approachProven ability to work with a high degree of compassion, understanding and sensitivityDemonstrated ability to provide non-judgmental, client-centered, non-therapeutic emotional and practical support to women and children in crisisAbility to provide and receive constructive feedbackDemonstrated commitment to continual learning and improvement through the incorporation of reflective work-based learning approachesKnowledge and understanding of the complex issues which affect women and children in poverty, with a demonstrated awareness of specific issues facing aboriginal women, women of color, ageing women and women with disabilitiesProven ability to work in a stressful and changing work environmentDemonstrated experience or training in conflict resolution, de-escalation and risk assessmentDemonstrated ability to support individuals with mental health and substance use issues, utilizing a harm reduction approach and working within a trauma informed care modelAbility to work and empathize with people who may have experienced abuse, poverty, grief and loss, oppression, violence, mental health challenges, addictions issues or maybe living with HIV/AIDS and other life-limiting or life-threatening conditionsPhysical ability to carry out the duties of the position, experience operating related equipment and ability to effectively use industrial grade cleaning products

📌 Shelter Support Worker (Vancouver)
🏢 Housing Job Match
📍 Vancouver