Legal Aid Ontario seeks a Workforce Planner to optimize contact center operations through advanced Verint Workforce Engagement expertise in Toronto. This role emphasizes workforce forecasting, scheduling, and data-driven reporting.The successful candidate will have 3-5 years of workforce management experience specific to contact centers. You will manage Verint configurations, analyze staffing needs, and enhance operational processes. Your efforts will ensure service level targets are met, data integrity is maintained, and the organization's goals are supported.Key Responsibilities:Configure and optimize Verint Workforce Engagement systemsAnalyze data to develop accurate staffing forecastsCreate effective schedules and staffing plansMonitor performance metrics and provide operational insightsDevelop and deliver training on workforce management practicesRequirements:3-5 years in workforce management for contact centersAdvanced knowledge of Verint Workforce EngagementUnderstanding of Genesys Cloud CX and operational metricsStrong analytical skills for data interpretationExcellent communication and problem-solving abilitiesLeverage your workforce management expertise to support Legal Aid Ontario in achieving operational excellence.

📌 Workforce Planner At Legal Aid Ontario (Toronto)
🏢 Legal Aid Ontario
📍 Toronto