The Rental Technician will be responsible for greeting clients, renting equipment, managing demo fleet and sales, checking in equipment to be repaired, providing guests with further knowledge and related options. The Rental Tech. must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our clients. They must be able to multi-task, be detail-oriented, and be able to problem solve to effectively deliver to internal and external customers.
Core Competencies
Customer Focus
Communication
Team Work
Quality Oriented
Accountability and Dependability
Problem Solving
Ethics and Integrity
Job Duties
Greet guests with a positive attitude and answer their questions as required.
Prepare and receive rental equipment.
Calculate bills, collect payments and make change for guests.
Cash handling and basic cash management.
Clean and tidy department areas.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Refer all inquiries to the appropriate individuals.
Present a positive and professional image of the organization to all customers, visitors, and suppliers.
Observe and report any security issues to the Owner.
Perform other duties as required.
Requirements
Experience is an asset but is not required
Experience in customer service
Detail-oriented
Ability to analyze and interpret the needs of clients to then offer the appropriate options, solutions, or resolutions within outlined policies
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Professional appearance and manner
Ability to work as part of a team and independently
Able to effectively communicate both verbally and in writing
Work Conditions
Ability to lift up to 40 pounds
Regular physical activity including walking, standing, sitting, lifting and kneeling
Overtime as required
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📌 Ski Rental Technician (British Columbia)
🏢 The Wax Bench Snow & Bike
📍 British Columbia
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