Lead customer service excellence as a Customer Support Manager at PointClickCare. This remote role focuses on managing solutions analysts while enhancing team performance through leadership and AI tools.

As the Customer Support Manager, you'll inspire a team dedicated to delivering exceptional service in a fast-paced environment. You'll coach, support, and implement processes aimed at improving customer experience and satisfaction. A major aspect of the role involves supervising daily operations and acting as a crucial point of escalation for customer issues.

Key Responsibilities:
• Provide balanced feedback on support performance
• Manage escalation for high-impact customer issues
• Mentor and coach the customer support team




• Collaborate with cross-functional teams to address concerns
• Communicate changes in processes and procedures clearly

Requirements:
• 4+ years in customer support, 3+ years in management
• Solid experience using AI tools for enhancement
• Post-secondary degree or diploma required
• Excellent communication skills in verbal and written formats
• Ability to drive team results through mentoring

Utilize your leadership skills to foster a collaborative customer support environment at PointClickCare.
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📌 Customer Support Manager at PointClickCare (New Brunswick)
🏢 Bilinguallink
📍 New Brunswick