Elevate user support as a Service Desk Analyst with Mattamy Asset Management in Calgary or Edmonton, Alberta. Provide prompt technical assistance and troubleshooting for end-user IT queries.

As a full time Service Desk Analyst, you will be the primary contact for IT-related assistance, reporting to the Service Desk Manager. Your role includes managing user requests, resolving incidents, and collaborating with support teams to ensure an efficient resolution process. Your expertise will play an integral part in maintaining high service levels and user satisfaction.

Key Responsibilities:
• Provide exceptional end-user support in all scenarios
• Troubleshoot application and system issues efficiently




• Communicate progress on user requests and advise on workarounds
• Document all incidents in the management tool
• Maintain and update the support knowledge base

Requirements:
• College diploma or university degree in relevant field
• 1-2 years of related experience required
• Strong technical support skills via phone or email
• Knowledge of incident management tools
• Effective communication and negotiation skills

Become a vital link in IT service delivery at Mattamy, ensuring end-user satisfaction and operational efficiency.
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📌 Service Desk Analyst at Mattamy Asset Management (Alberta)
🏢 Jobvite
📍 Alberta