Assistant Manager: Ski Patrol - Hourly (Canada)

Assistant Manager: Ski Patrol - Hourly (Canada)

03 Oct
|
Vail Resorts
|
Canada

03 Oct

Vail Resorts

Canada

Now hiring for winter 2026/27 - Cooks, Drivers, Instructors & more.Select how often (in days) to receive an alert:Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessonsMORE employee discounts on lodging, food, gear, and mountain shuttlesRSP Options (after 12 months or 2000 cumulative hours of service)Employee Assistance ProgramExcellent training and professional developmentReferral ProgramFull Time roles are eligible for the above, plus:Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)Critical Illness and Accident plansJob Summary:The Assistant Manager for Ski Patrol is a managerial position tasked with being responsible for leading multiple patrollers for the day-to-day operations on the mountain. This role will oversee the daily patrol functions and help coordinate with Senior Leaders to facilitate daily projects. Drive a strong safety and guest service culture within Patrol. Participate in daily operations as an advanced patroller, search and rescue or specialty area as needed.This position must be committed to providing the highest standard of service and a willingness to support all operations. The role will be committed to leadership development and operational continuity. This job requires strong leadership qualities, enthusiasm and passion for driving culture and innovative capabilities that maintain Vail Resorts.Job Specifications:Starting Wage:$25.76 - $36.81Employment Type:Winter Seasonal 2026/2027Shift Type:Full Timehours availableMinimum Age:At least 18 years of ageHousing Availability:NoJob Responsibilities:CultureLeads first and foremost with the Vail Leadership Competencies and Values, using the behavioral anchors as a guidance on leadership styleValues: Serve Others, D Right, Drive Value, Do Good, Be Secure,



Have FunSupportive and persuasive of change; Guides others towards successful adoption of change and clarifies the reasons, proactively helping others deal with the effects in a positive manner that builds the teamDrive a positive patrol culture by holding patrollers accountable to performance and behavioral standards of the CompanyPositively support the combined patrol culture by supporting new procedures that work towards this goalWork constructively to bring solutions to the leadership table while vocally supporting agreed upon new changes with the patrol teamsRecognize and reward employees for the positive behaviors and operational excellenceValues based on their relative contribution to the team and overall organizationActively support behaviors that show respect for others on the team, and take necessary actions to correct any behaviors that do not show respect for the teamOperations:Coordinate patrollers across the entire mountain in daily patrol operations, under the advisement of the senior leadership team; Hold employees accountable to the Employee Manual and Patrol ManualHold patrollers accountable to the work assigned and to the positive behaviors that reinforce one patrol team and the company culture. This role will be required to deliver positive and constructive feedback to patrollers, including coaching and feedback, taking disciplinary and corrective action when necessaryConduct timely performance evaluations in alignment with overall input from multiple sources including the senior leadership team; Assist with special event planning and preparation; Successfully complete hiring paperwork, training assistance, and scheduling of seasonal patrollers within given timeframes; Ensure accountability of patroller development by tracking the training performance and certifications within given deadlines. Identify and immediately communicate to the senior leadership team when patrollers are falling short of their expectations; Assist with maintaining an updated patrol SOP documentation, manuals, and training tools; Contribute to the ongoing safety cultureTravel is expected for training and support critical operations across the enterpriseDemonstrates proven understanding and willingness to partner with mountain operations teams,



including but not limited to: snowmaking, slope maintenance, risk management, terrain parks, lift maintenance, race crew, lift operations, mountain safety, mountain dining, special events, and transportation.Communications:Communicate individual and team performance in relation to job duties and behavioral expectations to senior leadership while documenting performance when necessaryCommunicate team goals, daily expectations and progress to front-line patrollers, improving the department's metrics and measurements throughout the seasonLegal:Immediately inform, consult and take part in conducting necessary investigations of employee complaints, upon HR or senior leadership advisement; Ensure proper documentation and follow up of patroller attendance, requested FMLA, ADA or other requested accommodations with input from HR and the senior leadershipIdentify employee issues and take applicable action to resolve inappropriate behaviors immediately, involving key stakeholders in any decision when necessaryOther:Assist in other tasks and projects as assigned.Demonstrates effective interpersonal skills and strong guest service skills demonstrated through Epic Service Leadership.Job Requirements:High School Degree or equivalent; Must have at least 5 years of patrol or similar experience; Must have current EMT or OEC certification based on minimum resort requirements; Knowledge of patrol including: medical, scheduling, weather, training, snowmobile, accident investigation, lift evacuation, and slope safety; Working computer knowledge of Microsoft Office, Microsoft Excel, Microsoft PowerPoint; Must be proficient in communication in English-speaking, writing and comprehension; Must be a minimum of 21 years of ageIn completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.Requisition ID518010Reference Date:09/29/2026Job Code Function: Ski Patrol

📌 Assistant Manager: Ski Patrol - Hourly (Canada)
🏢 Vail Resorts
📍 Canada

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