Lead and inspire a team of Customer Advocates at Boldr, focusing on delivering exceptional service with empathy. This role involves team performance and growth in a dynamic setting.

As a Team Captain, you will mentor and guide a team of advocates in achieving outstanding customer experiences while aligning with Boldr's values. You will be responsible for fostering a positive culture, ensuring operational excellence, and acting as a trusted point of escalation for customer issues. Your passion for leadership and commitment to authenticity will be crucial to driving success across your team.

Key Responsibilities:
• Lead and coach Customer Advocates for peak performance
• Monitor team quality and provide actionable feedback




• Analyze performance data for continuous improvement
• Partner with leadership for career development plans
• Serve as a culture ambassador for Boldr

Requirements:
• Bachelor’s degree in a relevant field
• 3+ years in customer service or team management
• Experience in travel or hospitality sectors
• Proficient with CRM platforms like Zendesk
• Strong verbal and written communication skills

Deliver impactful customer experiences and inspire your team at Boldr as a Team Captain.
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📌 Customer Advocate Team Captain (British Columbia)
🏢 Bilinguallink
📍 British Columbia