Join Export Development Canada as an Export Knowledge Base Manager in Ottawa or Toronto. This hybrid role requires responding to inquiries and enhancing our knowledge base.

As part of EDC's Export Help Hub, you will provide critical trade guidance to Canadian businesses. Your responsibilities will involve responding to exporter inquiries via phone, chat, email, and web. Additionally, you will be responsible for improving the knowledge base that supports both human advisors and AI tools.

Key Responsibilities:
• Respond to exporter inquiries through various communication channels
• Maintain and improve the knowledge base for effectiveness
• Enhance generative AI tools used in advisory services




• Collaborate with team members to optimize service delivery
• Provide trade guidance and resources to businesses

Requirements:
• Strong written and verbal communication skills in English and French
• Experience in advisory roles or customer support
• Ability to work in a hybrid team setting
• Familiarity with digital knowledge management systems
• Commitment to supporting Canadian exporters

Bring your bilingual communication skills and expertise to EDC's mission of supporting Canadian businesses.
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📌 Export Knowledge Base Manager at EDC (Ontario)
🏢 JobJob
📍 Ontario