Join our team as a Returns Customer Service Representative, focusing on managing returns, problem resolution, and delivering exceptional service. Leverage your detail-oriented approach and experience for a seamless customer experience.In this position, you will oversee the entire returns process and collaborate with multiple departments to handle requests efficiently. With your solid communication skills, you'll address inquiries, investigate issues, and ensure compliance with company policies while maintaining accurate customer records.Key Responsibilities:Manage customer returns from initiation to resolutionReview and assess return requests according to policyProcess customer credits and replacements accuratelyInvestigate issues related to returnsCollaborate with cross-functional teams to resolve concernsRequirements:3-5 years experience in customer service or returnsStrong communication skills, both written and verbalDetail-oriented with a focus on accuracyCustomer-focused mindsetBilingual in French and English (required)Utilize your expertise in customer service and returns processing to enhance customer satisfaction.

📌 Returns Customer Service Representative Role (Senneville)
🏢 Tenaquip
📍 Senneville